Terms & Conditions

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Terms & Conditions of Use

By accessing or using agorge.com, you agree to be bound by these terms. Please review every section.
Last Updated: October 27, 2025
1. Introduction & Acceptance
Agorge ("we", "us", "our") provides products and services via the website agorge.com ("Site"). These Terms of Service ("Terms") constitute a legal agreement between you, the customer ("user," "you"), and Agorge regarding your use of our Site, services, and products sold online.

By using our Site or purchasing from us, you accept all policies, terms, and conditions outlined here, along with our Privacy Policy and any other notices provided. If you do not agree, you may not access our Site or use our services.
2. Changes & Updates to These Terms
Agorge reserves the right to amend, update, or replace any part of these Terms at our discretion. Updated versions will be effective immediately unless otherwise stated, and the "Last Updated" date above will change.

It is your responsibility to check this page periodically. Your continued use of our Site after changes signifies your acceptance.

Significant updates may also be communicated by email or on our homepage banner. If you do not agree to the revised Terms, you must stop using our Site and services.
3. User Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase on agorge.com. By using our site, you certify that you meet these eligibility requirements. If under 18, you must use the site under the supervision of a parent or guardian.

Users must have the legal capacity to form binding contracts. We may refuse service, terminate accounts, or cancel orders at our discretion if eligibility rules are violated.
4. Account Registration & Security
  • You may create an account for faster checkout, order tracking, and exclusive benefits.
  • You agree to provide accurate, current, and complete information at registration and to update your details promptly if they change.
  • You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.
  • Agorge is not liable for any loss or damage arising from unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts suspected of fraud, false information, or security breaches.
  • If you believe your account has been compromised, contact support@agorge.com immediately.
5. Our E-Commerce & Selling Policy
  • All products listed on agorge.com are sold subject to these terms and any additional product-specific policies or notices (e.g., Returns Policy).
  • Descriptions, prices, and product availability are subject to change without notice, but we strive for accuracy and honesty in all listings.
  • Photos are for illustration; actual product may differ due to natural ingredient variance, but quality will meet or exceed described standards.
  • We reserve the right to refuse or cancel any order for suspected fraud, stock error, pricing glitch, legal restriction, or force majeure.
  • Shopify powers our checkout, but all transactions are handled securely via established payment gateways (we never store card data directly).
  • Applicable taxes and fees, as per Indian law and your delivery location, are collected where required.
6. Orders, Agreement & Payment Terms
  • Placing an order does not guarantee acceptance; Agorge reserves the right to refuse or cancel any order for any reason at our discretion.
  • Your order is only accepted once you receive an email confirmation with an invoice or shipment notice. We may request more information for order verification.
  • Prices are in INR or as indicated, inclusive of GST/taxes unless stated. Errors, omissions, or technical issues may require a pricing correction and possible order cancellation/refund.
  • We accept payment via secure UPI, netbanking, card, and occasionally COD. You authorize payment processing via our trusted gateways (Razorpay, PayU, or as per Shopify settings).
  • Orders are subject to fraud checks and anti-fraud policies as required by law/platform.
  • Discounts, offers, or coupons may be rescinded or limited per our discretion or in cases of misuse. Only one promotion may be applied per order unless otherwise stated.
7. Shipping, Delivery, Title & Risk
  • We ship pan-India using trusted partners (Bluedart, Delhivery, DTDC, Xpressbees, etc). Shipping is free unless otherwise specified at checkout.
  • Orders typically dispatch within 24 hours (working days); delivery times are estimates—not guarantees—and may vary due to location, courier, and unforeseen circumstances.
  • Risk of loss and title for items passes to you upon our delivery to the courier. We provide tracking and support for lost/damaged parcels and comply with consumer protection standards.
  • Incorrect address or failed delivery attempts may lead to return-to-sender and re-shipping fees.
  • We are not liable for delivery delays outside our direct control (weather, strikes, network issues) but we always assist with courier follow-ups and resolution.
See our Shipping & Delivery Policy for full details and timeframes.
8. Cancellations, Returns & Refunds
  • Orders can be cancelled for a full refund before they are shipped. Log in or contact support@agorge.com with your order number for prompt assistance.
  • Once shipped, cancellations are not possible. Our Returns & Refunds Policy applies instead—returns accepted for unopened, unused items within 7 days of delivery (unless otherwise stated for hygiene reasons).
  • Product must be returned in original packaging with all seals, freebies, and invoice.
  • Refunds (for eligible returns) are processed back to the original payment method within 2–5 business days after inspection. If paid by COD, refunds will be issued via bank transfer or UPI.
  • We reserve the right to refuse returns that do not meet our conditions or show signs of use/tampering.
  • Shipping costs for returns are borne by the customer unless the return is due to our packing/shipping error or product defect.
  • Damaged or defective products must be reported within 48 hours of delivery with clear photos for quick resolution.
  • Returns for free gifts, offers, or bundles are permitted only if all items are returned together.
See our dedicated Returns & Refunds Policy page for full instructions and FAQs.
9. Product Use, Warnings & Intended Use
  • All Agorge products are for personal, non-commercial use only, not for resale.
  • Ingredients and usage instructions are listed on the product label and website. Always do a patch test before using a new skincare product.
  • Discontinue use and consult a medical professional if you experience irritation or an allergic reaction. Agorge is not liable for medical costs from misuse or individual response to product ingredients.
  • Claims about results (brightening, hydration, etc.) are based on ingredient research and user feedback; individual results may vary.
  • Do not use expired or visibly damaged products. Storage instructions provided on each product must be followed to maintain quality.
  • Products should not be used for professional treatments unless specifically stated.
Product misuse, unauthorized resale, or unsafe storage may waive your right to customer support or refund.
10. Intellectual Property (IP)
  • All content on agorge.com—including text, product descriptions, graphics, icons, images, videos, software, and logos—are intellectual property of Agorge, its partners, or licensors.
  • Copying, reproduction, republication, or commercial distribution of site content is strictly prohibited without express written consent.
  • Agorge and related marks are registered/unregistered trademarks and may not be used without permission.
  • You may view and use site materials only for your own lawful, personal shopping and research—never for resale, scraping, or competitive analysis.
  • Shopify themes, software, or third-party graphics used are subject to their respective licenses.
11. User Content, Reviews & Submissions
  • You may submit product reviews, testimonials, questions, photos, or other content via our Site or email, so long as it is not illegal, abusive, harmful, defamatory, obscene, or infringes others’ rights.
  • You grant Agorge a perpetual, royalty-free, worldwide license to use, display, and reproduce verbal/written reviews or ratings for marketing, social proof, or operational improvement.
  • We may edit, remove, or refuse any review or submission that violates these terms, our guidelines, or applicable laws.
  • By posting user content or reviews, you affirm you have necessary rights and do not misrepresent, plagiarize, or impersonate another person or brand.
  • Feedback, ideas, or suggestions sent to us become our exclusive property, without obligation for compensation, unless otherwise agreed in writing.
Off-topic, spammy, or abusive reviews may be reported and removed—Agorge has final discretion.
12. Prohibited & Unlawful Uses
  • You may not use our website for any illegal, fraudulent, abusive, or unauthorized purpose, including hacking, scraping, or spamming.
  • Reverse engineering, circumventing, or interfering with the website's security, code, or intellectual property is strictly prohibited.
  • Do not upload viruses, malicious code, or use bots to disrupt site operations.
  • Do not impersonate Agorge staff, create multiple fake accounts, or mislead others.
  • Do not use the site or products for commercial resale without written consent.
Violation of these terms may result in account termination and, if required, reporting to law enforcement.
13. Third-Party Sites, Links & Content
  • Our site may include links to third-party websites not controlled by Agorge (e.g., payment gateways, blogs, social media, courier tracking).
  • We are not responsible for the privacy, content, or practices of these external websites. Use them at your own risk.
  • Inclusion of a link or reference does not imply endorsement or association unless expressly stated.
  • Any disputes, losses, or damages related to third-party sites, products, or services are beyond Agorge's liability.
  • Always review third-party terms and privacy policies before sharing data or making purchases outside agorge.com.
14. Accuracy, Site Info, & Medical Disclaimers
  • We strive for accuracy but do not guarantee info on agorge.com is error-free, complete, or current; pricing or typographical errors may occur.
  • Photos are illustrative—actual appearance/tint/packaging may vary due to manufacturing or batch changes.
  • Agorge's products, FAQs, blogs, and tips do not substitute for professional medical advice; always consult a doctor for medical concerns.
  • No warranty is provided that use of our services will be uninterrupted, timely, secure, or error-free.
  • We reserve the right to change site content, features, or services at any time without liability or notice to users.
If you spot a mistake or have concerns about content, please contact support@agorge.com.
15. Limitation of Liability
  • In no event shall Agorge, its directors, employees, suppliers, partners, or affiliates be liable for indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the site or products (even if we have been advised of the possibility).
  • Our total liability for any claim connected to your purchase or use of the site shall not exceed the amount paid by you for the product giving rise to the claim.
  • Some jurisdictions do not allow exclusion or limitation of certain damages; these exclusions may not apply to you in whole or part, based on your location.
  • We shall not be liable for loss or disclosure of your account or data due to factors outside our control (e.g., force majeure, third-party breach).
Your statutory rights as a consumer are not affected by these limitations.
16. Indemnification
  • You agree to indemnify, defend, and hold harmless Agorge and its related parties from any claims, losses, liabilities, costs, or expenses (including legal fees) arising from your breach of these Terms, violation of law, or misuse of the site or products.
  • We retain the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you—if so, you agree to cooperate fully with us.
17. Force Majeure
Agorge is not liable for non-performance, delays, or failure to fulfill obligations due to events beyond our reasonable control, including natural disasters, pandemics, strikes, internet outage, government action, or acts of God. In such cases, affected obligations are suspended for the duration of the event.
18. Governing Law & Jurisdiction
  • These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts at New Delhi, India, even if you are based elsewhere.
  • If any provision of these Terms is found unlawful, void, or unenforceable, the remainder will remain in effect.
  • Any claim or dispute must be brought within 12 months of the event, or it is permanently barred.
19. Waiver, Severability & Entire Agreement
  • Failure to enforce any provision shall not be considered a waiver of our rights.
  • These Terms, together with our Privacy Policy and other web policies, constitute the entire agreement between you and Agorge regarding site use and supersede prior agreements, in any form.
  • If rights are waived or altered, it must be in writing and signed by our authorized representative.
20. Contact & Communication
  • For any questions, notices, claims, or feedback, contact us at support@agorge.com.
  • Mail: Attn: Legal/Compliance, Agorge, inderlok, New Delhi, 110035, India
  • Customer helpline/WhatsApp: +91 76782 00356 (10AM–6PM, Mon–Sat)
Thank you for shopping with Agorge. By using our website, you agree to these terms.